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At Supernova Casino, we're committed to providing a safe and enjoyable gaming experience for all our players. We understand that problem gambling can have serious consequences, both personally and financially. That's why we've implemented various measures to promote responsible gaming practices.
If you feel that your gaming habits are becoming problematic, you can self-exclude yourself from playing on our site. This means that we'll block your account for a specified period of time, giving you the opportunity to take a break and reassess your behavior.
To initiate self-exclusion, please contact our customer support team via email or phone. We'll require you to provide identification documents and confirm your request in writing. Once self-excluded, you won't be able to access your account until the exclusion period has ended.
We encourage all players to set deposit limits for themselves. This can help prevent excessive spending and ensure that gaming remains a fun and enjoyable activity. To set a deposit limit, simply log in to your account, go to the 'Account' section, and select 'Deposit Limits'.
Supernova Casino also offers session time reminders to help you keep track of how much time you're spending on our site. These reminders will pop up after 60 minutes of continuous play, reminding you to take a break.
If you're struggling with problem gambling or feel that gaming is becoming a source of stress in your life, we recommend closing your account temporarily or permanently. This will prevent any further financial transactions and give you the opportunity to seek help from support organizations.
We strongly encourage all players who may be experiencing problems related to gaming to reach out for help. The following organizations offer confidential support and guidance:
Please don't hesitate to contact us if you need any assistance or have questions about our responsible gaming measures.
At Supernova Casino, we're committed to providing a safe and enjoyable gaming environment. We'll continue to work towards implementing new features and tools to promote responsible gaming practices. If you have any suggestions or ideas, please don't hesitate to share them with us.
